The coronavirus pandemic has challenged people in many different ways, and although we haven’t been able to operate our office and conduct home visits as we usually would, we are continuing to provide support over the phone and online to our clients.
We can provide support on a range of issues including housing, welfare and benefits, financial concerns, mental and physical health, and well-being, as well signposting people to specialist advice and support they may benefit from.
We have also continued our befriending services, which has been crucial at this time. This service is supported by our wonderful team of volunteers who keep in regular contact with people who are experiencing isolated and loneliness, providing a friendly ear, support and guidance.
With many of our clients unable to get ‘out and about’ as they usually would, we are operating a shopping and delivery service for essential items, and collect and deliver prescriptions, phone credit and other important items for clients.
In usual times, our Support and Advice service provides in-person support to people in the local area and includes home visits, welcome sessions, and wrap-around support in collaboration with a range of local agencies. We also have a Health & Well-Being drop-in at St Matthews Community Centre every week coordinated by Claire.
We conduct home assessments, covering checks including Fire Safety, Carbon Monoxide and trip hazards, and extra support visits, which can include one-to-one-support, hospital discharge support, and GP/Hospital appointment support.